The Ministry of Public Administration, Home Affairs, Provincial Councils and Local Government has issued a new circular regarding the provision of answers to letters, e-mails and telephone calls received by public institutions.
The relevant circular has been issued with the signature of the Ministry Secretary MMPKK Mayadunne.
As it has been observed so far, due to the Covid-19 epidemic situation and the subsequent fuel crisis in the country, there has been a delay in responding to letters, e-mails and phone calls received from the public to government agencies.
Nevertheless, the said circular has shown that the government officials are bound to give prompt answers to the problems submitted by the people through letters, phone calls or e-mails.
According to this circular, if it takes time to send the immediate answers to the letters sent by the people presenting their problems, then they should submit a reply letter within a week that the relevant letter has been received and also arrange to send the final answers within a period of 04 weeks.
In addition, it has been indicated in the relevant circular that the direct telephone number of the staff officer in charge of the subject should be mentioned below the signature of the relevant letter when sending replies to all duty letters.
